Frequently Asked Questions

How can I shop with you?

You can enjoy our full product range in any of our 8 stores across the Greater Toronto Area.
Please visit Our Stores page for locations and hours.

How can I get help or ask questions?

Please contact us at customerservice@fox-home.com

Return & Refund

How can I return my order?

We accept in-store returns only. You’re welcome to return your item at any of our 8 store locations. Check our store locations

What is your return and exchange policy?

Subject to the following, products can be exchanged or returned for a refund to the original payment method listed on the receipt within 14 days of purchase. All items discounted by more than 60% are final sale and cannot be returned. Clearance is final sale. View our full return policy