Account

You can easily recover your password from the by clicking on the "Forgot my password" option when entering the site. Then, you will be asked for the e-mail with which you registered on the site and the password recovery link will be sent to you there. You can now choose a new password.

There is a high level of security and confidentiality of your data on the Fox Home site. To minimize the disclosure of your information, we use the PCI standard and never store the credit card details of our users. Also, to increase the security of your account, we recommend that you always keep your information confidential and change your password frequently.

To stop receiving e-mails: Send an e-mail with your request to customerservice@fox-canada.com  or by clicking on the link "I do not want to receive such e-mails" located in the footer of the e-mails. 

To change information such as your account e-mail or your name, send us an e-mail at customerservice@fox-canada.com

Yes you can. We always put your privacy first and therefore we would not recommend that you delete your account. After deletion, your account ceases to exist and cannot be reactivated. That's why we recommend that you save your order numbers and any other important information before deleting your account. However, if you still want to delete your account, you can contact our Customer Service customerservice@fox-canada.com.

orders

• Now you can browse the site and find all the products you like!

• Add the product to your shopping cart by clicking the "Add to Cart" button.

• To proceed with the payment, go to your shopping cart where you can see all the products you have added.

• To add more products, you can select the "Continue Shopping" field.

• To complete your order, click on the "Complete payment" button. On the checkout screen, you'll need to enter your shipping address, fill in your credit card information, and choose your preferred shipping and payment methods. After filling in all the details, click on the "Payment" button and we will immediately start preparing your order.

• After paying for your order, you will receive a confirmation message to the e-mail address you registered.

• When your order is shipped, you will receive an informational message to the e-mail address you registered with the tracking number

We accept various payment methods, including credit and debit cards (Visa, Mastercard, American Express),shopify Pay,. At checkout, you can choose the payment option that is most convenient for you.

Absolutely! We take customer security and privacy seriously. Our website utilizes industry-standard encryption protocols to ensure the safety of your payment information. Additionally, we do not store any payment details on our servers.

We understand that sometimes you may need to make changes or cancel your order. However, as we strive for quick processing and shipping, we recommend contacting our customer support team at customerservice@fox-canada.com immediately to check if any modifications can be made. While we cannot guarantee changes or cancellations, we will do our best to assist you.

Once your order is received, the charge is processed immediately

once our customer service confirms that the order can be canceled, an automatic refund will be initiated to the payment method used for the order.

: We apologize for any inconvenience caused. If you receive a damaged or defective item, please contact our customer support team customerservice@fox-canada.com. Provide them with relevant details and, if possible, include photographs of the damaged item. We will assist you in resolving the issue promptly

We frequently offer discounts and promotions on our products. To stay updated on the latest deals, promotions, and exclusive offers, we recommend subscribing to our newsletter or following us on social media.

In rare cases where an item you ordered is out of stock we will sand you  refund for the unavailable item. We apologize for any inconvenience this may cause and appreciate your understanding.

Yes, you can save items in your shopping cart for future purchase. However, please note that adding items to your cart does not guarantee their availability or price. Products in your cart may be subject to change based on stock availability and ongoing promotions.

Shipping and Returns

Products can be exchanged or returned for a refund to the original method of payment listed on the receipt within 30 days of receiving the order, except products on sale which are subject to a 14-day return or exchange policy.

 All clearance items are final sale.

The exchange or return can only be made at fox home stores.see stores list

The customer should present proof of purchase with the order number, date of the order, and purchase amount.

The product must be unused and in its original package.

Items purchased during a promotion or sale are generally eligible for returns or exchanges, subject to our return policy. However, please note that the refund amount may be adjusted to reflect any promotional discounts applied to the original purchase.

Refunds are typically issued through the original payment method used during the purchase. If the original payment method is unavailable or expired, we will work with you to arrange an alternative refund method, such as store credit.

Shipping

Once your order has been shipped, we will provide you with a tracking number via email You can use this tracking number on the shipping carrier's website to monitor the progress of your shipment.

The time we need to deliver your package to your doorstep depends on your location. usually it will take  up to 7 business days

After entering your postal code during the payment process, you will be given the available delivery options and an estimated delivery time.

If you happen not to be home when your order arrives, don’t worry. You will receive an SMS stating that our courier team attempted to deliver your package at your address but did not manage to find you. Then, we will try again to deliver the package.

We always deliver at your door, up to 7 business days, depending on your area. 

Charges shown below are based on the total value of merchandise shipped to each address.

All shipping charges include handling, order processing, item selection, packaging and transportation of items.

Shipping destinations within the contiguous Ontario canada.

  • Purchase up to $50 - Shipping cost $18 CAD
  • Purchase between $50.01 and $100 - Shipping cost $22 CAD
  • Purchase between $100.01 and $200 - Shipping cost $25 CAD
  • Purchase between $200.01 and $400 - Shipping cost $30 CAD
  • Purchase between $400.01 and $1000 - Shipping cost $40 CAD
  • Purchase above $1000.01 - Shipping cost $60 CAD

If you need to change the shipping address after placing your order, please contact our customer support team as soon as possible. customerservice@fox-canada.com.

We will do our best to accommodate your request, but please note that changes are subject to the order status and shipping progress.

The delivery time depends on various factors, such as your location, the shipping method chosen, and the availability of the product. Typically, orders are processed and shipped within 7 business days.

We currently ship only to Ontario canada.