Frequently Asked Questions

We understand that sometimes you may need to make changes or cancel your order. However, as we strive for quick processing and shipping, we recommend contacting our customer support team at customerservice@fox-home.com immediately to check if any modifications can be made. While we cannot guarantee changes or cancellations, we will do our best to assist you.

We ship to Greater Toronto Areas.

We offer shipping across the Greater Toronto Area in 3-5 business days.Check more info about shipping

We charge a flat shipping fee of $14.99 for all orders.

For small updates, such as adding a buzz code, please contact UniUni directly.

For a full shipping address change, reach out to our Customer Service team at customerservice@fox-home.com so we can assist you promptly.

Shipments are safely dropped off at your front door. If you live in an apartment building, the package will typically be left in the mailroom, with the concierge or security, or directly at your apartment door — depending on your building’s policies.

Yes, UNIUNI does deliver on weekends. Holiday delivery is not guaranteed, but depending on your location, it may still be possible.

You can track your shipment by visiting uniuni.com and entering your tracking number in the Tracking section.

We accept in-store returns only. You’re welcome to return your item at any of our 8 store locations. Check our store locations

Subject to the following, products can be exchanged or returned for a refund to the original payment method listed on the receipt within 14 days of purchase. All items discounted by more than 60% are final sale and cannot be returned. Clearance is final sale. View our full return policy