Terms of Sale

Fox Home Online Terms of Sale

Last updated: January 11, 2024

Fox Group Canada Inc. (“Fox”, “our”, “we” and “us”) wants to give users of the Fox Home Website (the “Site”) an indulging and soothing service experience, starting from the purchase process on our Site until receipt of their package.

These terms of sale (the “Terms of Sale”) govern purchases made online by users (“you”) on the Site, and are entered into between you and Fox.

Orders

  1. In order to purchase a product through the Site, you must be at least the age of majority in your jurisdiction of residence, and possess and use a valid credit or debit card issued by a bank acceptable to us.
  2. By placing an order on the Site, you are making an offer to buy the selected products from us. All orders must be accepted by us or we will not be obligated to sell such products to you. We may choose not to accept any orders in our sole discretion. Your offer to purchase products on the Site will be considered accepted by us upon the receipt of a confirmation email from us with your order number and details of the products you have ordered.
  3. When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The price charged for a product will be the price in effect at the time the order is placed.
  4. You are required to provide all the relevant information requested via the Site for making any purchase. Please be advised that all information provided must be truthful and accurate. Providing any untruthful or inaccurate information constitutes a breach of these Terms of Sale and may result in cancellation of your order.   
  5. Orders of merchandise placed through the Site are subject to verification and acceptance before shipping. Upon receiving your order, we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.
  6. Prior to accepting an order, Fox reserves the right to request additional information from you in order to validate, among other, the billing information to process your order.
  7. Fox reserves the right to refuse or cancel an order for any reason, including limitations on quantities available for purchase, inaccuracies, errors in billing/payment/shipping information, errors in product or pricing information, problems identified by our credit and fraud prevention department. In the event that your order is canceled after your payment method has been charged, we will issue a credit to your payment method in the amount of the charge.
  8. Fox may refuse to accept any order if fraudulent activity is suspected and may refuse to process subsequent orders from customers with a previous fraudulent order history. In addition, Fox may refuse any orders connected with a previous credit card dispute (or other payment method dispute).
  9. Please be advised that by confirming your purchase, you agree to accept and pay for the item(s) ordered by you.
  10. All orders are subject to availability and confirmation of the order price.
  11. Any stated delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
  12. Fox reserves the right, in its sole discretion, to limit the quantity of items purchased per person. These restrictions may apply to orders placed by the same account, the same credit card, and also to orders that use the same billing, email, IP and/or shipping address. We will notify you should such limits be applied. 
  13. Please note that the photos displayed on the site are for illustration purposes and might be differences between the actual item and the image on the Site.
  14. The merchandise sold on our Site is intended for personal use only, not for resale. Any suspected resale of our merchandise for personal or business profit is strictly prohibited. Fox will not accept and reserves the right, at its sole discretion, to cancel orders that appear to be for resale purposes, such as large quantities, frequent orders, orders by dealers or resellers etc. In this case, Fox shall have the right to cancel all subsequent orders from any such customers.
  15. The prices of merchandise posted on the Site may be different from prices available in our stores or through our wholesale partners. Merchandise displayed on the Site may be different from products offered in our retail stores.
  16. The prices displayed on the Site are quoted in Canadian dollars. Posted prices do not include charges for shipping or taxes. All such amounts will be added to your total price at checkout.
  17. Price and availability information are subject to change without notice. In the event that a product is listed at an incorrect price, we shall have the right to refuse or cancel orders placed for the product listed at the incorrect price. 

Limitation of Liability

By ordering one or more products and/or services on this site, you acknowledge and agree that Fox shall not be liable for any damages, claims, or causes of action arising out of or related to such products or services.

All products and services are provided on an “as is” and “as available” basis. Fox makes no representations, warranties, or conditions of any kind, either express or implied, statutory or otherwise. This includes, without limitation, warranties of merchantability, fitness for a particular purpose, noninfringement, or the absence of hidden defects.

This limitation of liability applies to all forms of damages, including but not limited to direct, indirect, incidental, consequential, special, punitive, or exemplary damages. It also includes damages for loss of profits, business interruption, or loss of data or information, whether in contract, tort, or otherwise.